Smarter Support on Sei Network with MetaCRM x Carina

MetaCRM is partnering with Carina Finance to help teams on Sei Network serve traders faster, understand onchain behavior with clarity, and grow communities with data they can act on. Carina Finance operates an intent-based DEX aggregator on Sei Network, while MetaCRM turns wallet signals into support, segmentation, and outreach that scale across web and community channels.

Meet Carina Finance on Sei Network

Carina Finance focuses on best execution through solver competition while keeping platform fees at zero. On Sei Network, that model benefits from fast finality and high throughput, giving traders a responsive experience and giving teams clean telemetry for user support and analytics.

What This Partnership Unlocks for Carina Finance:

In app and community support that fits trading workflows. Add a web widget so traders can open tickets without leaving the app, plus a Discord ticket bot for community rooms.
Unified wallet profiles for real context. See holdings, transactions, and onchain interactions tied to each wallet so agents reply with precision.
Sei native segmentation. Group users by liquidity, trading activity, or contract interactions, then tailor education and rewards.
Smart notifications. Trigger alerts for failed swaps, stuck approvals, or high slippage events to reduce repeat contacts and boost retention.
Team alerts that move faster than markets. Pipe high priority tickets and VIP wallet events into Slack for instant follow up.

Use Cases That Drive Growth

Faster issue resolution through shared data.
Carina Finance connects trade details and wallet interactions directly into MetaCRM. Support teams instantly see transaction context, solver information, and potential failure points, allowing quick and accurate replies. This integration minimizes back-and-forth and helps traders stay active without disruption.

Smooth onboarding for new traders.
With MetaCRM’s segmentation, Carina can automatically identify and guide new wallets through their first trades. Simple onboarding messages explain approvals, routing, and gas requirements, while success metrics track conversion from first contact to first completed swap.

Proactive communication during incidents.
If a Carina experiences a slowdown, MetaCRM identifies the affected wallets and delivers updates, safe alternatives, and confirmation once service is restored. Clear, targeted communication helps maintain user trust and keeps community sentiment strong.

Recognition for power users.
MetaCRM flags Carina’s top traders based on liquidity and trade frequency, routing their inquiries to priority channels. Personalized follow-ups and invitations to test new features turn active users into advocates who help grow the ecosystem.

Re-engagement with returning traders.
Dormant wallets that previously traded through Carina can be reached with personalized messages or incentives. By referencing past trading pairs or slippage history, teams can re-activate valuable users effectively.

From Setup to Value

Start by embedding the MetaCRM widget into your project and dApps. It automatically attaches wallet and transaction data to every support ticket, giving agents instant insight into trade activity and common issues.

Next, connect your Discord community. This unifies all user touchpoints into one clear profile. Teams can create segments based on onchain data such as first-time traders or recurring swap errors and use these for personalized outreach or rewards.

Finally, activate smart notifications and Slack alerts to keep communication in sync. Users receive quick nudges for failed swaps or stuck approvals, while internal teams get notified when key wallets reach certain activity levels. The result is a feedback loop where support, analytics, and engagement all reinforce each other to deliver faster, more meaningful value.

The Next Step for Sei Network Communities

Sei Network targets low latency finality and parallelized execution, which suits high frequency trading and real time support. Lower latency means fewer abandoned sessions and faster feedback loops. As Sei Network evolves, builders gain more headroom to scale user experience from the wallet through to community.

If you are building on Sei Network and want support, analytics, and growth in one wallet aware system, we would love to talk.
Get started with MetaCRM today and see how your community can grow stronger with intent aware support and actionable data.

Partnership